Common Questions and FAQs
Summit
Last Update vor einem Jahr
Q. When the student tries to launch their test, the system kicks them out and takes them back to the login screen. What’s wrong?
The browser’s popup blocker is likely on and is not allowing the test to launch. Please enable popups in the browser settings.
Q. I try to log in and the system says it can not find my account. What’s wrong?
Likely you are not using the correct login URL. Please refer to the "Login Options" article for more details
Q. If a student fails a test can they take the test again?
For most of the Programs delivered through BrightShift the answer is yes, but only AFTER a 30 day waiting period. Sometimes a third testing opportunity is even allowed with the purchase of an additional credit and after another 30 day waiting period.
Q. What if a student forgets their username or password (not using an SSO integration like Clever or Classlink)?
a) The instructor can recover the student’s username from the roster. It appears next to their name on the Roster Detail screen.
b) If the student has completed their profile, including their password recovery question and answer, they can retrieve their password from the student
login page by clicking “I Forgot My Password” and following the instructions provided.
c) If a student has completed their profile but did not complete their password challenge question and answer, the instructor can reset their password to
a default value from the roster screen. This can only be used if the student has already completed their student profile.
d)If the student has not completed their profile, the reset password button is not displayed. Their instructor should give them their Roster Key and instruct them to login using the “New Student Registration” portal and complete
their profile.
Q. What if the student’s test is interrupted?
If a student experiences a technical interruption during their test (e.g., loss of Internet connection, computer failure, etc.), the proctor can reauthorize the student test login and allow the student to pick up where they left off. Same-day restarts allow full navigation throughout the test. Subsequent-day restarts will only allow the student to view questions not seen previously.
Q. How long are the test scores available?
As a general rule, BrightShift keeps the student test records on the system for a minimum of two years, plus the current academic year. For archival records, the school site administrator can download a comma-separated value (CSV) file for all students by test window and archive these data locally. Additionally, reports and certificates can be saved locally as pdf files.
Q. How long are my test credits good for?
For the ASE-Entry level program, credits are purchased for a single Academic Year; typically running from August 1 to the following June 30. All credits must be used during that period or they are lost and no refund will be issued.
For all other programs including Toon Boom, credits are good for a period of one year from purchase date.