ASE Proctor - Information

Helpful Hints

• Time To Start – Students have 30 minutes to start the test once it is unlocked by the proctor. If the student does not begin the test within 30 minutes, the Proctor will need to unlock the exam again.
• Time To Test – Sixty minutes is the recommended testing time for all tests except the Automobile Maintenance and Light Repair (MR), Automobile Service Technology (AS), and the Truck Inspection, Maintenance and Minor Repair (IM). These tests should be scheduled for 90 minutes. For those students requiring additional time, the system clock will automatically allow twice the recommended time (i.e. 120 – 180 minutes).
• Monitor Students – Students must be monitored by the proctor throughout the entire test session to ensure that no outside assistance is utilized – including the opening of additional browser windows.
•  Restarts – If a student experiences a technical interruption during their test (e.g., loss of Internet connection, computer failure, etc.), the proctor can reauthorize student test login and allow the student to pick up where they left off after an elapsed time of 5 minutes.  Same day restarts allow full navigation throughout the test. Subsequent day restarts will only allow the student to view questions not seen previously.
• Student Profile/Password – If a student has not previously set up their student profile (i.e., established a username and password), they must do so prior to starting the test.  To do this, they will enter their first name, last name, and their unique Roster Key in the lower half of the student login screen. If necessary, the proctor can locate the student's Roster Key next to their name on the proctor screen.
• Test Fails To Start – If the student is kicked out of the system as they try to launch the test, verify that the pop-up blocker is turned off. 
• ASE Entry-level Certification Help Desk - 1-800-362-0544 or [email protected]