ASE - Proctor Information

What Proctors Do

• Unlocking tests so students can begin
• Monitoring students while they are testing
• Restarting tests after technical problems
• Pausing or suspending tests when intervention is needed
• Resuming paused tests
• Resetting passwords for locked-out students

Proctor Dashboard Overview

The Proctor Dashboard shows all student test assignments for your school in one place, with live status updates. You'll use this to monitor students tests during exams. 

• Student Name – Search by first or last name
• Series – Filter by test series
• Test – Filter by a specific test (after choosing a series)
• Hide Completed – Hide finished tests so you can focus on active ones
• Search / Show All – Apply or clear filters

Understanding Test Status

Main Proctor Actions

1. Find the student in the table
2. Click Unlock
3. The status changes to Unlocked

• Frozen screen
• Lost internet
• Browser crash

1. Find the student
2. Click RESUME
3. Choose a reason (optional)
4. Confirm

• Testing irregularity
• Student must stop for non-technical reasons
  

1. Click the student’s row
2. Choose Suspend Exam
3. Confirm

1. Open the student’s details
2. Click Reset Password
3. Share the temporary password with the student. They will be asked to set a new password after successfully logging in with the temporary password.

• Test name and status
• Dates the test was unlocked, started, or completed
• Available actions like Suspend, Reset Password, or Do-Over (if allowed)

• If they must start over, use Restart
• If their test is still showing an “In Progress” status wait 10-15 seconds and if it does not return to a Paused status click on the student’s row in the table and use “Suspend Exam” to reset the status.

• Wait for reconnection
• Use Restart if needed

• Use Suspend to stop the session
• Investigate before unlocking again

• Use Reset Password
• Then unlock the test

• Keep auto-refresh on so you see live updates
• Use Hide Completed to focus on active tests
• Prefer to select a reason when restarting a test for historical records.
• Watch for Paused tests, as these may signal technical problems

• Time To Start – Students have 30 minutes to start the test once it is unlocked by the proctor. If the student does not begin the test within 30 minutes, the Proctor will need to unlock the exam again.
• Time To Test – Sixty minutes is the recommended testing time for all tests except the Automobile Maintenance and Light Repair (MR), Automobile Service Technology (AS), and the Truck Inspection, Maintenance and Minor Repair (IM). These tests should be scheduled for 90 minutes. For those students requiring additional time, the system clock will automatically allow twice the recommended time (i.e. 120 – 180 minutes).
• Monitor Students – Students must be monitored by the proctor throughout the entire test session to ensure that no outside assistance is utilized – including the opening of additional browser windows.
•  Restarts – If a student experiences a technical interruption during their test (e.g., loss of Internet connection, computer failure, etc.), the proctor can reauthorize student test login and allow the student to pick up where they left off after an elapsed time of 5 minutes.  Same day restarts allow full navigation throughout the test. Subsequent day restarts will only allow the student to view questions not seen previously.
• Student Profile/Password – If a student has not previously set up their student profile (i.e., established a username and password), they must do so prior to starting the test.  To do this, they will enter their first name, last name, and their unique Roster Key in the lower half of the student login screen. If necessary, the proctor can locate the student's Roster Key next to their name on the proctor screen.
• Test Fails To Start – If the student is kicked out of the system as they try to launch the test, verify that the pop-up blocker is turned off. 
• ASE Entry-level Certification Help Desk - 1-800-362-0544 or [email protected]