Provisional vs. Non-Provisional Accounts
Why can't I purchase credits?
Summit
Last Update 4 个月前
BrightShift prioritizes data privacy and security. To protect our customers and maintain the integrity of our content, each school account is individually reviewed and approved to ensure access is granted only to authorized users. This helps prevent issues such as cheating, fraud, and duplicate accounts.
If you’re unable to purchase credits, your account may still be in provisional status. If you believe this is the case, please contact us at [email protected] to request an update to non-provisional status.
Provisional Account:
When an administrator creates their own account on the BrightShift platform that account will begin in a provisional status. This means that the account is able to be accessed and set up, but is not yet approved or finalized by BrightShift. In this status, administrators will not have the ability to purchase credits yet.
Non-Provisional Account:
Once a self-made account is finalized and approved by BrightShift, that account will become Non-Provisional. This means that the users now have full access to all of BrightShift’s tools and can begin to purchase and assign credits.